Our Policies
Cancellation
POLICY
When booking online or on the phone, a credit card is required to hold your appointment time and will only be charged in the event of a no-call, no-show or same day cancellation. Our booking system sends text/email reminders of your upcoming appointment as well as an option to confirm, cancel, or change your appointment before the 24 hour period.
Unfortunately because this has been an ongoing issue, we have to strictly enforce this policy and a flat fee of $150 per service will be charged, regardless of the service booked. If payment is not received or there is no card on file to charge, any future bookings will be not be allowed. Please understand that our service providers do not get paid if there is a cancellation and we ask that you respect our time as much as we respect yours.
Safety
POLICY
As a family-run medical spa, we prioritize the safety and relaxation of our clients and providers. We kindly request that our clients keep their little ones at home as our space is filled with sharp instruments, lasers, and potent chemical-based products. Children are not allowed in treatment rooms and our front-desk cannot be responsible for child-care. Thank you for your understanding and cooperation.